Terms & Conditions

Effective Date: 16 August 2026

Welcome to MyQueenz. These Terms & Conditions govern your use of the MyQueenz website and your purchase of products from our online store.

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

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1. About MyQueenz

MyQueenz operates an online retail store offering women’s fashion, lingerie, sleepwear, robes, accessories, and related products.

Throughout these Terms & Conditions, “MyQueenz”, “we”, “us”, and “our” refer to the operator of the MyQueenz online store.

“Customer”, “you”, and “your” refer to any person who accesses our website, creates an account, or purchases our products.

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2. Use of Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorised access to our website or systems.

• Interfere with the operation or security of the website.

• Upload malicious software or harmful content.

• Copy, reproduce, modify, or distribute website content without permission.

• Use our website to impersonate another person or business.

• Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

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3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, and other information displayed on our website are accurate.

However:

• Actual colours may vary depending on your device or screen settings.

• Product photographs may contain styling or display elements that are not included with the purchase.

• Measurements may have reasonable manufacturing variations.

• Product designs, packaging, specifications, and availability may change without prior notice.

Minor variations that do not materially affect the product’s function or quality will not necessarily constitute a defect.

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4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Discontinue products.

• Correct product availability information.

• Cancel orders where a product is unavailable.

If we cannot fulfil an order because a product is unavailable, we will provide an appropriate refund or alternative arrangement.

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5. Product Pricing

All prices displayed on our website are stated in Malaysian Ringgit (RM) unless otherwise indicated.

Prices may change from time to time without prior notice.

The price applicable to your order will generally be the price displayed at the time you complete your purchase, subject to any obvious pricing errors.

We reserve the right to correct pricing errors.

If an order has been placed at an obviously incorrect price due to a technical or administrative error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

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6. Orders

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to cancel or reject an order in circumstances including:

• Product availability issues.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Duplicate or abnormal orders.

• Payment problems.

• Incorrect customer information.

• Delivery restrictions.

• Technical or system errors.

If we cancel an order after payment has been received, the applicable amount will be refunded through the appropriate payment method.

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7. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes:

• Full name.

• Contact number.

• Email address.

• Delivery address.

• Product selection.

• Size and variation.

• Other information necessary to fulfil your order.

MyQueenz will not be responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you discover an error in your order information, please contact us as soon as possible.

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8. Payment

We accept payment methods made available through our website and selected payment providers.

Payment must be successfully completed before an order can be processed, unless otherwise stated.

Where payment is processed by a third-party payment provider, the payment provider’s terms and policies may also apply.

MyQueenz does not guarantee uninterrupted availability of any particular third-party payment service.

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9. Delivery

We will arrange delivery using available courier or logistics services.

Delivery times shown on the website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

• Courier delays.

• Weather.

• Public holidays.

• Peak shopping periods.

• Operational disruptions.

• Incorrect delivery information.

• Events beyond our reasonable control.

Once an order has been handed to the courier, delivery is also subject to the courier’s terms and operational procedures.

Customers should ensure that someone is available to receive the parcel where required.

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10. Failed Delivery

If delivery fails because of:

• Incorrect address.

• Incorrect contact information.

• Recipient unavailable.

• Refusal to receive the parcel.

• Failure to collect the parcel.

• Other circumstances attributable to the customer,

additional delivery charges or other reasonable arrangements may apply.

If the parcel is returned to MyQueenz, we may contact the customer to arrange redelivery or another appropriate resolution.

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11. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should review the Return & Refund Policy before making a purchase.

Generally, eligible return or refund requests should be submitted within the stated return period and the product must meet the applicable return conditions.

For hygiene reasons, certain products such as lingerie, underwear and intimate apparel may only be returned where permitted under our Return & Refund Policy and applicable law.

Nothing in our Return & Refund Policy or these Terms & Conditions is intended to exclude rights that cannot legally be excluded.

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12. Exchanges

Where permitted, exchanges are subject to:

• Product availability.

• Product condition.

• Applicable return requirements.

• Verification by MyQueenz.

If the requested replacement is unavailable, we may offer a refund or another appropriate solution.

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13. Promotions & Discounts

From time to time, MyQueenz may offer:

• Discount codes.

• Promotional prices.

• Vouchers.

• Free gifts.

• Bundle offers.

• Limited-time campaigns.

• Member or customer promotions.

Unless otherwise stated:

• Promotions are subject to availability.

• Promotional offers cannot be exchanged for cash.

• Only one promotional code may be used per transaction where applicable.

• Promotions may have additional terms and conditions.

• Promotions may end without prior notice when the stated promotional period ends or available stock is exhausted.

MyQueenz reserves the right to cancel or refuse promotional benefits where there is evidence of misuse, fraud, system abuse, or violation of promotional conditions.

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14. Discount & Voucher Errors

If a discount, voucher, promotion, or pricing benefit is applied incorrectly due to a technical or system error, MyQueenz reserves the right to correct or cancel the affected transaction, subject to applicable law.

Where payment has already been made, we will provide an appropriate resolution.

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15. Customer Reviews & User Content

Customers may be permitted to submit:

• Product reviews.

• Ratings.

• Photos.

• Videos.

• Comments.

• Feedback.

By submitting content to MyQueenz, you confirm that:

• You have the right to submit the content.

• The content is not unlawful or defamatory.

• The content does not infringe another person’s intellectual property or privacy rights.

• The content does not contain malicious or fraudulent material.

Where permitted by applicable law, you grant MyQueenz a non-exclusive right to use, reproduce, display, publish, and distribute submitted content for legitimate business, marketing, promotional, or website purposes.

We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent, irrelevant, or otherwise inappropriate.

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16. Intellectual Property

Unless otherwise stated, all content on the MyQueenz website is owned by or licensed to MyQueenz.

This may include:

• MyQueenz name and branding.

• Logos.

• Product photographs.

• Graphics.

• Website design.

• Text.

• Product descriptions.

• Videos.

• Marketing materials.

• Website layout.

• Other original content.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

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17. Third-Party Links & Services

Our website may contain links to third-party websites, payment providers, marketplaces, social media platforms, courier services, or other external services.

These third parties operate independently and may have their own terms and privacy policies.

MyQueenz is not responsible for the content, availability, security, or policies of third-party websites or services.

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18. Website Availability

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available.

• Error-free.

• Uninterrupted.

• Free from viruses or other harmful components.

We may temporarily suspend, modify, maintain, or update the website without prior notice where reasonably necessary.

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19. Limitation of Liability

To the extent permitted by applicable law, MyQueenz will not be responsible for losses arising from circumstances outside our reasonable control.

This may include:

• Courier delays.

• Internet or telecommunications failures.

• Website outages.

• Payment provider failures.

• Marketplace platform issues.

• Natural disasters.

• Government actions.

• Public emergencies.

• Cybersecurity incidents despite reasonable security measures.

• Other events beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

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20. Force Majeure

MyQueenz will not be considered in breach of these Terms & Conditions where our ability to perform our obligations is affected by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters.

• Floods.

• Fires.

• Pandemics or public health emergencies.

• War.

• Civil unrest.

• Government restrictions.

• Strikes.

• Transportation disruptions.

• Power or telecommunications failures.

• Major technology failures.

• Other events beyond our reasonable control.

We will take reasonable steps to minimise the impact of such events where practicable.

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21. Privacy

Your use of our website is also subject to our Privacy Policy / Personal Data Protection Notice.

Our Privacy Policy explains how we collect, use, disclose and protect personal data.

By using our website, you acknowledge that you have read our Privacy Policy.

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22. Account Security

If you create an account with MyQueenz, you are responsible for maintaining the confidentiality of your login information.

You should:

• Keep your password confidential.

• Use appropriate security measures.

• Notify us if you suspect unauthorised access.

• Avoid sharing your account credentials.

MyQueenz is not responsible for losses resulting from your failure to maintain reasonable account security, except where otherwise required by applicable law.

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23. Fraud & Abuse

We reserve the right to investigate and take appropriate action against suspected:

• Payment fraud.

• Voucher abuse.

• Fake orders.

• Refund abuse.

• Return abuse.

• Account abuse.

• Chargeback fraud.

• Promotional exploitation.

• Other fraudulent activities.

Where appropriate, we may cancel orders, restrict accounts, reject promotional benefits, or take other lawful action.

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24. Changes to These Terms

MyQueenz may update these Terms & Conditions from time to time.

Changes may be made to reflect:

• Changes to our business.

• New products or services.

• Website improvements.

• Changes in technology.

• Changes in applicable laws.

• Changes in our operational policies.

The updated Terms & Conditions will be published on this page with a revised effective date.

Your continued use of the website after the updated terms are published constitutes acceptance of the revised Terms & Conditions, subject to applicable law.

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25. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to these Terms & Conditions shall be subject to the applicable laws and jurisdiction of Malaysia.

Nothing in these Terms & Conditions prevents a consumer from exercising any rights or remedies available under applicable Malaysian consumer protection laws.

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26. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.

The remaining provisions will continue to apply.

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27. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Return & Refund Policy, and any other applicable policies or promotional terms published on our website, constitute the applicable terms governing your use of the MyQueenz website and your purchases from us.

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28. Contact Us

If you have any questions about these Terms & Conditions, please contact:

MyQueenz Customer Service

Website: myqueenz.com

Email: [Insert Customer Service Email]

Phone / WhatsApp: [Insert Contact Number]

Business Address: [Insert Business Address]

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Thank you for shopping with MyQueenz.

We appreciate your trust and support.