Privacy Policy / Personal Data Protection Notice

Effective Date: 16 August 2026

At MyQueenz, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or use our website, purchase our products, contact us, or interact with our services.

This Privacy Policy is intended to comply with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 (Act 709) and applicable amendments, regulations, standards and guidelines.

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1. Who We Are

MyQueenz operates an online retail business offering women’s fashion, lingerie, sleepwear, robes, accessories, and related products.

In this Privacy Policy, “MyQueenz”, “we”, “us”, or “our” refers to the operator of the MyQueenz website and online store.

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2. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

• Full name

• Contact number

• Email address

• Delivery and billing address

• Shipping information

Order & Transaction Information

• Products purchased

• Order number

• Order history

• Payment status

• Refund and return information

• Transaction details

We generally do not directly collect or store your complete credit card or online banking credentials when payment is processed through a third-party payment provider.

Website & Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• Cookies and similar technologies

Communications

We may also retain information that you provide when you:

• Contact customer service

• Submit an enquiry

• Make a return or refund request

• Participate in promotions

• Provide feedback or reviews

• Communicate with us through social media or messaging platforms

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3. How We Collect Your Personal Data

We may collect personal data when you:

• Create an account on our website.

• Place an order.

• Make a payment.

• Subscribe to our newsletter or marketing communications.

• Contact our customer service team.

• Submit a return, refund, exchange or complaint request.

• Participate in promotions, campaigns or contests.

• Leave a product review.

• Interact with our website, social media pages or online advertisements.

We may also receive relevant information from third-party platforms where you purchase our products, such as online marketplaces or payment and delivery service providers.

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4. How We Use Your Personal Data

We may use your personal data for the following purposes:

• Processing and fulfilling your orders.

• Arranging delivery of purchased products.

• Processing payments and refunds.

• Managing returns and exchanges.

• Providing customer support.

• Responding to enquiries and complaints.

• Verifying transactions.

• Maintaining customer and order records.

• Improving our products, website and services.

• Personalising your shopping experience.

• Managing promotions, campaigns and customer rewards.

• Sending service-related notifications.

• Sending marketing communications where permitted and where you have provided the necessary consent or preference.

• Preventing fraud, misuse and unauthorised transactions.

• Complying with legal, regulatory and accounting requirements.

• Protecting our business, customers and website.

We will generally use personal data only for the purposes for which it was collected or purposes directly related to those purposes, subject to applicable law.

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5. Marketing Communications

With your permission or where otherwise permitted by applicable law, we may send you information about:

• New products

• Special offers

• Promotions

• Discounts

• Campaigns

• MyQueenz updates

• Other products or services that may be relevant to you

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential communications relating to your orders, transactions, account, security or customer service.

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6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember your preferences.

• Keep products in your shopping cart.

• Improve website functionality.

• Understand website traffic and usage.

• Measure advertising performance.

• Provide relevant content and advertising.

• Analyse customer behaviour and website performance.

You may adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website.

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7. Disclosure of Personal Data

We may disclose or provide relevant personal data to selected third parties where necessary to operate our business and provide services to you.

These parties may include:

• Payment service providers.

• Banks and financial institutions.

• Courier and logistics companies.

• E-commerce and marketplace platforms.

• Website hosting and technology providers.

• IT and software service providers.

• Customer service providers.

• Marketing and advertising service providers.

• Professional advisers.

• Auditors and accountants.

• Government authorities or regulators where required by law.

We will take reasonable steps to ensure that personal data is disclosed only for appropriate purposes and handled in accordance with applicable requirements.

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8. Payment Information

Payments may be processed through third-party payment providers.

For security reasons, MyQueenz does not intend to store your complete payment card details unless specifically required and lawfully permitted.

Payment providers may process your payment information according to their own privacy policies and terms.

Customers should review the relevant payment provider’s privacy policy before completing a transaction where appropriate.

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9. Delivery & Logistics

To fulfil your order, we may provide necessary information such as your:

• Name

• Contact number

• Delivery address

• Order information

to our courier, logistics or fulfilment partners.

This information is provided so that your order can be delivered successfully and related delivery issues can be resolved.

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10. Data Security

We take reasonable and appropriate measures to protect personal data against:

• Unauthorised access.

• Unauthorised disclosure.

• Loss.

• Misuse.

• Alteration.

• Destruction.

• Unauthorised processing.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and personal information.

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11. Retention of Personal Data

We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Completing transactions.

• Managing customer accounts.

• Handling returns and refunds.

• Maintaining business and accounting records.

• Resolving disputes.

• Complying with legal and regulatory obligations.

• Protecting our legitimate business interests.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, where appropriate.

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12. Your Rights

Subject to applicable law and any relevant conditions or exceptions, you may have rights relating to your personal data, including the right to:

• Request access to personal data held about you.

• Request correction of inaccurate or incomplete personal data.

• Withdraw consent where processing is based on consent.

• Request information about how your personal data is being processed.

• Opt out of certain marketing communications.

Requests may be subject to applicable legal requirements, verification procedures and reasonable administrative requirements.

The Malaysian Personal Data Protection Department recognises rights relating to access and correction of personal data and withdrawal of permission in appropriate circumstances.

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13. How to Request Access or Correction

If you would like to:

• Access your personal data;

• Correct inaccurate information;

• Update your personal information;

• Withdraw consent where applicable; or

• Ask questions about our processing of your personal data,

please contact MyQueenz using the contact details provided on our website.

For security purposes, we may need to verify your identity before processing your request.

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14. Third-Party Websites

Our website may contain links to third-party websites, platforms, payment services, social media services, marketplaces or other external websites.

These third-party websites operate independently and may have their own privacy policies.

MyQueenz is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing your personal information.

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15. Social Media

MyQueenz may operate or maintain social media accounts and may interact with customers through platforms such as Facebook, Instagram, TikTok and other social media services.

Information shared publicly through these platforms may be visible to other users and may be processed according to the relevant platform’s privacy policy.

Please avoid publicly posting sensitive personal information.

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16. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request or collect personal data from children for purposes that are prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

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17. Changes to This Privacy Policy

MyQueenz may update this Privacy Policy from time to time to reflect:

• Changes to our business.

• Changes to our website or services.

• Changes in technology.

• Changes in applicable laws or regulations.

• Changes to personal data protection requirements.

The updated version will be published on this page with the revised effective date.

We encourage customers to review this Privacy Policy periodically.

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18. Contact Us

If you have any questions, concerns, requests or complaints regarding your personal data or this Privacy Policy, please contact:

MyQueenz Customer Service

Website: myqueenz.com

Email: admin@myqueenz.com